Important Update – Feb. 17, 2021
Through the pandemic we have, and will continue, to serve the community as best we can with the resources that we have available. Unfortunately, given the tremendous decline in our revenues, certain activities are beyond our capabilities at this time. As a result, we have made the difficult decision not to reopen our pool on February 26. We trust that you understand our decision. Our objective is to come out of this crisis strong, healthy and able to meet your needs. If you are interested in supporting us in this endeavour, please contact us to learn how at firstname.lastname@example.org
Notice to Members Regarding Re-Opening
We are very excited to welcome you all back to your beloved and renovated Y on our projected opening date of September 30, 2020.
In these difficult times, Community is more important than ever. Your Y is so much more than a fitness facility — it is a place where lifelong friendships are made, where everyone is welcome, where we perpetuate our history, our values and our culture, and where we ensure that our Community remains vibrant for generations to come. Your financial support, through your membership or donation, is essential and we thank you from the bottom of our hearts for your continued support.
Your safety and that of our staff is our number one priority. For details about all of the measures that we are taking to ensure your well-being please click here.
We wish to sincerely thank all of our members who have remained so devoted through the pandemic by donating their membership dues or continuing their payments in exchange for a credit. There are no words to express how extremely appreciated your support has been during these challenging times. It is thanks to your loyalty and generosity that we have been able to provide you with such a wide variety of on-line and outdoor options during our closure, keep our Y family together, healthy and engaged, continue to service our special needs clients, and carry on with our BBYO and Diller teen leadership programs.
As we approach the big day, we wanted to share some information about the renewal process and about how we will be processing your credit in the event that you have not chosen to donate your dues.
Credits and Donations
On September 30th all credits and donations will cease and membership charges will resume.
Those who have so generously chosen to donate their membership dues will receive a tax-deductible receipt for the full amount donated between March 14 and September 30, 2020.
Those who have supported us by continuing to pay their membership dues during our closure, but did not donate them, may still choose to do so by contacting email@example.com. The pandemic has had an enormous financial impact on the Y, and to the extent that you are able to do so, we would be incredibly grateful if you were to decide to convert your credit into a tax-receiptable donation.
If you prefer to avail yourself of the credit that you have accumulated for payments made between March 14 and September 30, 2020, it will be applied to the balance of your membership, as and from September 30th, and will be prorated against your monthly dues. If your credit exceeds the amount remaining due on your membership contract, any remaining balance will be applied towards your renewal.
Please note that as of November 1, 2020 our monthly fees will be increasing. Any credit remaining on your account for payments made between March 14 and September 30th, 2020 will be prorated against the cost of your renewed membership.
Renewal prior to October 31, 2020: If your membership has expired, and you renew you will be frozen at the current rate and the initiation fee will be waived. To take advantage of this limited-time offer and benefit from a lower monthly rate, please contact firstname.lastname@example.org as soon as possible.
If you renew after October 31, 2020, you will pay the increased rate and an initiation fee.
If your membership has not yet expired, you can still take advantage of the rate freeze for a 12-month period if you extend your membership prior to October 31, 2020. In this case, we will cancel your membership effective Oct. 31 and renew it effective Nov 1 for an additional 12- month period at the current rate. Contact email@example.com before October 31, 2020
New On-Demand Digital Fitness Platform
We are very excited to be introducing a new on-demand digital fitness platform which will give you access to hundreds of professionally recorded exercise videos from a variety of well-known sources such as Beachbody, Strong by Zumba, Boxx and Cyberobics, which you can access on-demand through our website. This digital platform will be included with your membership at no cost until your membership expires or on July 31, 2021, whichever comes first.
If You are not Ready to Come Back to the Y:
We recognize that some of you are not comfortable returning to the Y at this time. We understand your concerns and want to be sure that you have options for staying healthy and fit:
• Renew your membership, donate your dues, receive access to our on-demand digital platform, and receive a tax receipt for the portion of your dues that exceeds $25 (the value of a digital-only membership). This option allows you to stay fit at home while still supporting the Y.
• Become a digital-only member for $25/month.
• Continue to support your Y by becoming a governor by contacting firstname.lastname@example.org
For more details on these options, please contact email@example.com. For any other questions that are non-membership related, please contact firstname.lastname@example.org